Products Policies

FREIGHT:

All orders are shipped F.O.B Flushmaster.
Full freight allowed on all orders over $5,000.00 shipping to one location.
A copy of the freight invoice paid must accompany payment to allow deduction.
Flushmaster is not responsible for damage, loss, or delay after the goods leave our premises.
If damage is discovered upon opening the package, notify the carrier and Flushmaster immediately.
If shipped freight collect, customer is responsible for filing any claims with the carriers for damage and/or lost shipments. Damage claims are handled through the carrier.
Claims for shortages or errors in shipment must be reported to Flushmaster within 5 days of receipt of goods.
Invoices must be paid within terms.
Drop ship orders are allowed with pre-approval only.

MINIMUM ORDER:

If you need to order less than the minimum allowable order amount, a $50 non-minimum processing fee will be added to the order.

RETURNS:

Returned goods must be in “as new” condition with no visible signs of usage and must be in original salable packaging to be eligible for a refund.
You must contact Flushmaster prior to returning any part or product. All returns must include a Flushmaster Products issued Return Authorization Number (RA#).
Flushmaster will pay shipping “one-way”, meaning if the customer paid shipping to receive the product, then Flushmaster will pay the return shipping.
A restocking fee of 20% per item will be deducted.
Any damage to the product, upon inspection, will be deducted from the credit memo. We will issue credit on goods returned within 30 days of receipt at Flushmaster.
No credit will be issued for goods that are not returned to Flushmaster.
If a customer has any problems with a Flushmaster product, we request the customer contact Flushmaster’s customer service department at (855) 732-6853 or via email at support@flushmaster.com, to directly solve the problem.